admin STONE AND STRAND was founded back in 2012 with the goal of breaking the old school norms of high-end jewelry. We handcraft fairly priced fine jewelry, made of precious metals and gemstones, with every piece designed to be an accessible indulgence.
We are woman-led, and born & bred in New York City inspiring our appreciation for both luxury and grit alike. We strive to make celebrating life’s little moments more fun through IRL experiences, and we invite you to join us in that mission!
Job Description
STONE AND STRAND is looking for an outstanding Retail, Sales & Merchandising Director who will serve as a right-hand to Founder/CEO, helping to drive sales across all channels of the brand with a specific focus on retail sales.
We launched our NYC boutique in May and are looking to grow sales at this location with the goal to ultimately expand the number of stores that we have across the country.
We are looking for someone who can be a leader within the company by hiring, training, developing, and creating policies for all of our retail operations, and additional help to oversee sales across the company ensuring that we meet our sales targets.
We’re a fast-moving company obsessed with delivering the best possible customer experience, across IRL and digital touchpoints and this role is absolutely central to our success.
We are looking for someone who loves jewelry as much as we do, who understands the fine jewelry customer and is passionate about ensuring that we have the right offering for her. You will lead merchandising, buying and assortment decisions across the company to ensure sell-through of our inventory and product.
The ideal candidate will be extremely motivated, super organized, a talented and respected leader, and demonstrate an exceptional level of attention to detail.
Please note that this job is in person on a Wednesday to Sunday schedule.
Responsibilities and Duties
● Drive revenue across our retail, wholesale and direct-to-consumer channels, strategically planning ahead and supporting all teams to execute successfully to hit KPIs
– Planning and managing our product assortment to ensure that we are successfully developing and selling products that our customers want
– Identifying product trends and customer insights that will drive sales growth
● Lead all in person sales event across the company including our retail boutique, as well as pop-ups and trunk shows
– Run a P&L for the store and manage the business to hit profitability targets
– Manage and service the STONE AND STRAND retail location, including oversight of all store employees and tracking to established financial goals and service expectations
– Oversee the operational needs of STONE AND STRAND pop up experiences
– Identify and execute on trunk shows with key wholesale partners that will raise brand awareness and drive sales growth for the company
– Develop and drive future retail growth strategy and operations, starting with the launch of flagship store and expansion nationally
● Ideate, manage and drive sales & marketing initiatives in support of broader STONE AND STRAND brand, with particular focus on retail
– Develop and execute on retail sales marketing strategies to drive foot traffic and sales in-store (customer experiences, events, etc.)
– Organize events at the store on a regular basis that generate buzz for the brand
– Reach out to relevant press to feature the store in jewelry listings
– Identify and partner with key influencers and partners that can help to raise brand awareness
– Ensure all customer touchpoints tell our brand store and brand values aesthetic
● Serve as the key customer advocate within the company, leading customer service functions across the board, ultimately ensuring customer happiness
– Ensure all customer calls and emails are responded to in a timely manner and to the customer’s satisfaction
– Develop and grow our in-house customer service team, taking a hands-on management approach with all direct reports as we build and cultivate a vital CX function
– Monitor reviews of the company and resolve any issues expressed by unhappy customers
– Leverage customer feedback on all aspects of their experience, passing on learnings to the rest of the team
– Create and communicate customer service policies for the company
Qualifications and Skills
● Energetic and highly motivated, able to work at a very fast pace
● Exceptional level of attention to detail
● Highly organized with excellent time management skills
● People Person, fun to be around in the office (this is an in-person role)
● Experience in hiring and in managing; eager to mentor, educate, and direct
● Bachelor’s degree in communication, hospitality, or related fields
● 5+ years of professional experience in retail
● 3+ years of professional experience in sales
Compensation + Benefits:
$80 – $120K Base plus bonus
Health Care Benefits (70% employer contribution)
20+ PTO Days & 1 month sabbatical after 5 years of employment
Employee Discount & Sample Sale Access
Summer Fridays
Please note that this position is an in person role, and the regular schedule for this position is Wednesday – Sunday.
To apply, please email a cover letter and resume to [email protected].
@stoneandstrand
