admin Fleur du Mal is seeking a charismatic, hardworking and enthusiastic individual who is interested in cultivating their client services, ecomm and logistics chops to join our team.
The Client Services Liaison will support the ecomm and retail teams and work directly under the Client Services Associate and the Director of Ecomm Operations + Client Experience to ensure Fleur customers have the most elevated and seamless shopping experience possible. This person will be the first contact point for customers of Fleur du Mal. The right candidate will have a strong interest in fashion, love for the Fleur brand, experience in customer service and a desire to learn.
Responsibilities:
● Respond to customer inquiries via email, chat, sms and phone in a timely manner
● Keep the customers’ end experience front of mind at all times
● Escalate any stock or logistics issues
● Keep customer and order notes up to date and organized for all team members
● Maintain shipping claims and claims notes for lost and missing customer packages
● Develop collaborative, positive working relationships with Client Services team and retail teams at our boutiques
● Review web returns digitally and ensure they are received correctly
● Work with customers in a friendly and professional manner at all times
● Understand the nuances of the Fleur du Mal brand, ultimately be the epitome of a Fleur Girl (or guy) at heart
Job Requirements:
● Minimum 1 year experience in a customer service, retail, and/or hospitality role for a contemporary to high end fashion brand or service
● Serious written and verbal communication chops, elevated and confident phone etiquette and speech
● A love for interacting with people and solving problems
● Ability to take initiative and multi-task
● Strong sense of urgency and compassion when dealing with client issues
● Positive team player able to develop productive relationships with co-workers
● Excited to work at a fast-growing fashion company
Additional Details:
NYC Based
Full Time | Hybrid
Annual Salary: $45,000 Based on experience
Please send your resume and cover letter to us at [email protected] to apply.
We’re always looking for amazing, hard working, talented people to join our team. For general inquiries, please send your resume and cover letter to [email protected] to inquire about open positions.
