admin WWAKE is seeking a Fine Jewelry Specialist responsible for creating an emotional connection between our customers and the brand. They guide our clients through the fundamentals of fine jewelry to empower them to build a personalized jewelry wardrobe as unique as they are. In addition, they provide enthusiastic support for our brand and commit to driving a high volume of personal sales while delivering outstanding customer service and supporting fellow team members across all departments.
This position is accountable for maintaining up-to-date knowledge of WWAKE products, omnichannel sales techniques, and diamond knowledge. This is a full-time position.
Responsibilities will include:
Sales:
● Maintain a positive and warm shopping experience for our clients by providing exceptional customer service and maintaining courtesy and professionalism.
● Address follow-up on inquiries with a sense of urgency across communication channels, including finding and proposing solutions as they arise
● Deliver a 360 client experience, introducing multiple product categories and services to maximize sales through client relationships using the CRM Platform Kustomer
● Demonstrates mastery of products and stones (diamonds, colored stones)
● Master POS and sales administration tools using Shopify, including light data entry business, need to process client sales and repairs, prepare the showroom for appointments
● Work cross-functionally with the Production Team on orders to ensure timely delivery
● Works as a liaison between the Custom Sales team and the Fine Jewelry Sales Team
● Perform quality assurance checks for outgoing orders and repairs to ensure order accuracy, including shipping and troubleshooting of shipments with carriers
● Independently and proactively resolve client issues as they arise, partnering with management as needed
● Maintain proactive communication with all clients while pieces are in production
Clientele:
● Capture customer information through various channels and actively develop a clientele, constantly adding information to promote atelier relationships and opportunities. Follow HQ guidelines and strategy for maintaining contact information.
● Initiate outreach to clients regarding new products and events and follow up on essential milestones
● Cultivate and develop new client relationships through exceptional client care and brand CRM initiatives
Operational Support:
● Daily set-up and breakdown of the boutique for opening and closing
● Active participation in all merchandising, daily tasks and maintenance, and inventory activities including, but not limited to, case upkeep, back stock organization, product transfers, inventory counts, etc.
● Maintain Sales Kit both physically and digitally through Monday.com
● Timely delivery of all sales reports, paperwork, receipts, invoices, etc.
Qualifications:
● Minimum two years of sales experience – jewelry experience is strongly preferred
● Ability to work in person at our Greenpoint studio
● Availability to work a variety of hours, which may include early mornings, evenings, weekends, or holidays
● Strong and goal-oriented sales skills – commission-based sales experience preferred
● GIA certifications preferred
● Team player who works amicably and effectively with dynamic staff members
● Exemplary verbal and written communication skills
● Highly organized with impeccable attention to detail
● Excellent time management skills and flexibility to the needs of the business
● Enthusiasm for ongoing and continuing education in gemology
● Experience with CRM Systems, Adobe Photoshop, Google Suite, WMS systems, and Shopify is a plus
● A love and appreciation for fine jewelry
Compensation/Benefits:
● $50,000-$55,000 base salary plus commission
● 50% contribution towards health care
● 401k contribution with non-elective contribution once eligible
● 30 days PTO, including holidays
● $1000 jewelry allowance plus employee discount after allowance
Our ideal candidate is available full-time and available for immediate hire.
Please email your resume and cover letter with the subject line “Fine Jewelry Specialist” to [email protected].
